MM-ICT Limited
|Business System Analyst
London, England, UK
Summary
Drives digital transformation and ERP system integration initiatives for an education-focused environment, optimizing data flow and business processes across a network of 35+ schools.
Highlights
Orchestrated critical system integration and data flow validation efforts for digital transformation initiatives, facilitating seamless business process transitions across 35+ educational institutions.
Facilitated stakeholder engagement through regular meetings with school administrators and IT teams, effectively gathering requirements and providing project updates within Agile/SDLC frameworks to ensure alignment on integration needs.
Developed and maintained comprehensive project documentation, including BRDs, FRDs, data flow diagrams, and user manuals, ensuring clear communication and successful adoption of system changes and reporting solutions.
Executed robust data collection, cleaning, and validation on large multi-source education and operational datasets using SQL and Excel, enhancing data accuracy by approximately 15% to support critical operational reporting and ETL processes.
Conducted in-depth business and data analysis on IT service tickets and procurement data, identifying critical system gaps that led to a significant 15-20% improvement in overall procurement cycle time.
Designed and implemented Visio-based process flows and data flow diagrams to optimize ERP reporting and system integration, driving enhanced process consistency and cross-functional alignment across the entire school network.